When you sign up for 7taps, you'll typically get instant access to start creating courses. This guide walks through the complete signup process, what to expect, and how to troubleshoot any delays.
In this guide:
The Standard Signup Process
For most users, getting started with 7taps is straightforward and immediate:
1. Request Access
Visit the 7taps signup page
Enter your email address
Check to agree to the policies
Click "Send Verification Code"
2. Receive Your Setup Link
Check your email inbox (usually arrives within seconds)
Look for an email from 7taps with subject line like "XXXX is your 7taps sign up code"
Important: Use the specific link sent to your email, it's personalized to your email address
The email sender is noreply@7taps.com
3. Complete Registration
Enter the verification code
Fill in your details (name, password, organization info)
Click "Create a FreeAccount"
4. Start Creating
You'll be automatically logged in
Access your dashboard immediately
Begin creating your first course right away
Most accounts are active within 2-3 minutes of signing up.
Understanding Your Setup Link
Why the Verification Code Matters
The code sent to your email is specifically tied to your email address and ensures:
Your account is properly associated with your email
You get the correct access level (free, trial, or paid)
Your organization's settings are applied (if joining a team)
Security verification is complete
What If I Lost the Email?
If you can't find your setup link:
Check spam/junk folders - Setup emails sometimes get filtered
Search your inbox for emails from "@7taps.com" or "noreply@7taps.com"
Request a new link - Go to the signup page and enter your email again
Contact support if you still can't access it: support@7taps.com
When You See "Finishing Your Setup..."
What This Message Means
If you see this message for more than 30 seconds:
"Finishing your setup… This is usually ready in a few seconds — the page will refresh automatically."
Your account is undergoing a quick security review. Here's what you need to know:
Why Some Accounts Require Approval
⚠️ Automatic security screening: Our system flags certain signup patterns to protect the platform. This happens when:
You're signing up from a less common email domain
Your email provider isn't widely recognized
Certain automated patterns are detected
This is rare (affects less than 5% of signups) and doesn't mean anything is wrong, our team just needs to quickly verify you're a real person.
How Long It Takes
Typical approval timeline:
During business hours (Mon-Fri, 9am-5pm EST): Usually 1-2 hours
After hours/weekends: Up to 24 hours
Urgent cases: Contact support@7taps.com with "Urgent" in subject line
What to Do While Waiting
Option 1: Keep the page open
Simplest approach—page refreshes automatically when approved
You can minimize the window and do other work
Check back periodically
Option 2: Come back later
Close your browser if needed
Return in 1-2 hours and reload the page
If still showing setup message, wait a bit longer
Option 3: Contact support (if urgent)
Email: support@7taps.com
Subject: "Urgent: Account Approval Needed"
Include your email and reason for urgency (demo, meeting, deadline)
Completing Your Registration Form
Once your setup link is active (either immediately or after approval), you'll need to complete your profile:
Required Information
Basic details:
Full name - How you want to appear to learners and teammates
Password - Must meet security requirements (8+ characters, mix of types)
Organization name - Helps organize team accounts
Email verification:
Accounts require email verification
Check inbox for verification email
Use the code to activate your account
Return to 7taps to continue
Account Type Selection
Free version:
Automatically activated after signup
No payment information required
Start creating immediately with free features
After Setup: Your First Steps
What You'll See First
Dashboard overview:
Create your first course button
Navigation to key features (Courses, Analytics, Settings)
Quick start tips or guided tour (optional)
Recommended first actions:
Explore a sample course - See what 7taps courses look and feel like
Create a test course - Familiarize yourself with the editor
Review your account settings - Set preferences, add profile picture
Check available features - Understand what's included in your plan
Free vs. Paid Feature Access
If you signed up for the free version:
✅ Create courses
✅ Use all card types
✅ Share via links
⭐ Limited analytics and sharing options
⭐ Some premium features require upgrade
See our "7taps Free Edition: What's Included" article for complete details.
Common Signup Issues & Solutions
"I never received the setup email"
Troubleshooting steps:
Wait 5 minutes - Email delivery can be delayed
Check spam/junk folders - Filter sometimes catches signup emails
Verify email address - Make sure you entered it correctly
Allow-list @7taps.com - Add to safe senders list
Request another email - Try the signup process again
Use a different email provider - Corporate filters can block signup emails
"The setup link says it's expired or invalid"
Possible causes:
Link is single-use - Can't be clicked multiple times
Link has timed out - Setup links expire after 24-48 hours
Email was forwarded - Links are personalized and don't work when forwarded
Solution: Request a new setup link by going to the signup page again with your email.
"I'm getting an error when trying to complete setup"
Common errors and fixes:
"Email already exists"
You may have already created an account
Try logging in instead of signing up
Use password reset if you forgot your password
"Invalid password"
Password must be 8+ characters
Include uppercase, lowercase, and numbers
Avoid common passwords
"Form won't submit"
Check all required fields are filled
Ensure email format is correct (name@domain.com)
Try a different browser or clear cache
Disable browser extensions that might interfere
"I accidentally used the wrong email address"
Before completing setup:
Request a new setup link with the correct email
Don't complete setup with the wrong email
After completing setup:
Contact support@7taps.com to change your email
We can transfer your account to the correct address
Include both email addresses in your message
Special Scenarios
Joining an Existing Team/Organization
If someone invited you to their 7taps organization:
You'll receive an invitation email (different from standard signup)
Use the invitation link, not the standard signup process
Your account will automatically join the organization
You'll inherit organization settings and permissions
Contact your admin if you didn't receive the invitation
Corporate/Enterprise Signups
If your organization has enterprise features:
Setup process may include additional verification steps
You might need approval from your organization admin
SSO (Single Sign-On) may be configured
Custom branding might be pre-applied
Contact your internal admin or 7taps support for guidance
Education/Student Accounts
If signing up with an education email (.edu):
Access may be limited at this time
Some institutions have pre-configured access
Contact support@7taps.com to verify education status
Include your institution name and the reason you are requesting access
When to Contact Support
Reach out to support@7taps.com if:
✅ You've waited more than 24 hours for account access
✅ Setup emails aren't arriving after multiple attempts
✅ You have an urgent deadline (demo, presentation, meeting)
✅ Error messages prevent you from completing setup
✅ You need to change email address after signup
✅ Your organization requires special configuration
Include in your message:
The email address you're trying to sign up with
What you're seeing on screen (screenshots help)
Any error messages you've encountered
Your deadline or urgency level
Frequently Asked Questions
Q: Can I create multiple accounts with different emails?
No. one account per user. If you need to manage multiple organizations, one account can be added to multiple teams. Don't create duplicate accounts, as this can trigger security flags.
Q: Do I need to download an app?
No. 7taps works entirely in your web browser. Learners don't need to install anything either—courses are accessed via simple links.
Q: Can I change my email address later?
Yes. Contact support@7taps.com with your current email and desired new email. We'll update your account and maintain all your content.
Q: What if my company blocks 7taps emails?
Common issue for corporate accounts. Ask your IT department to whitelist:
@7taps.comnoreply@7taps.comAny other 7taps email domains
Or use a personal email for signup, then add your corporate email as a secondary contact.
Q: Why does my colleague have instant access but I'm waiting?
Email domain differences. Company emails typically get instant approval, while less common domains may require review. This is normal and your account will be approved soon.
Q: I don't have a company provided email, can I still get access?
If you don't have a business email, that's ok! We can help you get setup manually. Please fill out this form and we'll review your info within 24 hours. To ensure expedited access, please include as much detail as possible.
Quick Reference: Signup Timeline
Standard signup (most users):
Request access: Instant
Receive setup email: 1-5 minutes
Complete registration: 2-3 minutes
Total time: Under 10 minutes
Approval-required signup (rare):
Request access: Instant
Security review: 1-24 hours
Receive setup email: Automatic after approval
Complete registration: 2-3 minutes
Total time: 1-24 hours depending on review queue
Key Takeaways
✅ Most signups are instant — complete your account within minutes
📧 Use your personalized setup link — sent to your email, tied to your account
⏰ Approval delays are rare — less than 5% of accounts, typically resolved within hours
🔒 Security reviews protect everyone — automatic flags are precautionary, not personal
💬 We're here to help — contact support if anything isn't working as expected
Need Help?
If you're experiencing any issues with account setup, contact our team at support@7taps.com. Include "Account Setup Help" in your subject line and describe what you're encountering.