What You'll Learn
Why AI Videos Are Moderated
All AI-generated videos in 7taps go through automated content moderation before they're available for use. This moderation is performed by the AI video generation service to ensure their technology is used responsibly and ethically.
The goal of moderation:
Maintain professional standards for AI-generated content
Protect against misuse of AI avatar technology
Ensure content aligns with ethical guidelines
Prevent association of AI avatars with inappropriate topics
What this means for you:
Your video script is automatically reviewed when you click "Generate video"
Most videos are approved within 10 minutes
Flagged content may require manual review (up to 24 hours)
Rejected videos will fail to load and trigger a notification telling you to contact support
⚠️ Important: Multiple rejections may result in account review and possible ban. Understanding moderation guidelines helps you avoid delays and create content that passes on the first try.
How the Moderation Process Works
The Review Timeline
When you generate an AI video:
Submit - You type your script and click "Generate video"
Automated review - The system scans your script for policy violations (instant)
Generation or flagging - Scripts that pass begin generating immediately; flagged scripts go to manual review
Manual review (if needed) - Human moderators evaluate flagged content (up to 24 hours)
Decision - Your video is either approved and made available, or rejected with explanation
Approval: Your video appears in your course editor, ready to use
Rejection: You receive a notification in the console telling you to contact support
What Gets Reviewed
✅ What IS reviewed:
Your video script text (the exact words you typed)
Language and tone used in the script
Topics and subject matter mentioned
❌ What is NOT reviewed:
Your full course content or context
Other cards in your course
Your course title or description
The intended audience or learning objectives
This is crucial to understand. The moderation service only sees your script text in isolation, without any context about your course or training goals.
Common Rejection Categories
The AI video generation service has policies around several content categories. Understanding these helps you avoid rejection:
Inappropriate Language and Tone
What gets flagged:
Profanity, vulgar language, or crude expressions
Aggressive, threatening, or hostile tone
Harassment, bullying, or discriminatory language
Insulting or demeaning content
Why this matters: Even if you're quoting something negative as a "what NOT to do" example, the system may flag the language itself.
Political and Opinion-Based Content
What gets flagged:
Political opinions or campaign-related content
Partisan statements or advocacy
Content about elections or political figures
Religious viewpoints or denominational positions
Note: Historical or factual information about political systems is generally acceptable. Personal opinions or advocacy are restricted.
Medical, Legal, and Financial Advice
What gets flagged:
Medical diagnoses or treatment recommendations
Legal advice or interpretation of laws
Financial advice or specific investment recommendations
Prescriptive guidance in regulated professional areas
Key distinction: Information vs. advice (see Medical Content section below for details)
Safety and Harmful Content
What gets flagged:
Content promoting violence or dangerous activities
Instructions that could cause harm
Self-harm or suicide-related content (except verified mental health resources)
Content exploiting or endangering minors
Note: Educational content about safety, prevention, and awareness is generally acceptable with appropriate framing.
Misinformation and Deceptive Content
What gets flagged:
False or misleading health claims
Conspiracy theories presented as fact
Content designed to deceive or manipulate
Impersonation or fraudulent claims
The Context Problem: Why Legitimate Content Gets Flagged
Here's a common frustration: You're creating a perfectly legitimate training course, but your video gets rejected for seemingly no reason.
Why this happens: The AI video generation service reviews only your script text - not your full course, not your other cards, not your course title, and not your training objectives. They have no context about what you're teaching or why.
Real-World Examples
Example 1: De-escalation Training
❌ Script that got flagged: "When someone threatens you with violence, stay calm. If they say 'I'm going to hurt you,' don't escalate the situation."
Why it was flagged: The system saw threatening language and violent phrases without understanding this is de-escalation training.
✅ Better script: "In tense situations, your response matters most. Using calm body language and neutral phrases helps reduce tension and keeps everyone safe."
What changed: Removed direct quotes of threats while maintaining the training message.
Example 2: Compliance Training
❌ Script that got flagged: "Never accept bribes or kickbacks. Don't falsify reports or hide safety violations."
Why it was flagged: System saw multiple prohibited activities listed without context that this is compliance training.
✅ Better script: "Our company maintains the highest ethical standards. This training covers what those standards mean in your daily work and why they matter."
What changed: Framed positively (what TO do) rather than listing violations.
Example 3: Healthcare Training
❌ Script that got flagged: "Patients with chest pain should receive aspirin immediately. Administer 325mg and call for emergency support."
Why it was flagged: Sounds like medical advice/treatment protocol.
✅ Better script: "Our facility's chest pain protocol includes specific steps that align with evidence-based care standards. Let's review when and how to follow this protocol."
What changed: Shifted from "should do this" to "here's our protocol" - informational rather than prescriptive.
How to Avoid Context Problems
✅ Frame content as informational:
"Here's what our policy covers..."
"This procedure includes these steps..."
"Research shows that..."
"Our protocol involves..."
✅ Use positive language:
Focus on what TO do, not what NOT to do
Avoid listing violations or prohibited behaviors
Frame content around best practices
✅ Avoid direct quotes of negative content:
Don't quote threats, harassment, or inappropriate language
Don't script out "wrong" examples word-for-word
Paraphrase or describe rather than demonstrate
✅ Keep tone professional and neutral:
Educational, not dramatic
Objective, not alarmist
Informative, not prescriptive
Writing Scripts That Pass Moderation
General Guidelines
Keep content professional and business-focused:
Focus on training, education, and information sharing
Use neutral, objective language
Avoid sensationalized or dramatic phrasing
Maintain a respectful, professional tone
Stay informational, not advisory:
Describe what, why, and how - don't prescribe actions
Share information and context - don't give personalized guidance
Explain standards and protocols - don't diagnose or recommend
Use proper structure and grammar:
Well-formatted scripts sound more professional
Clear punctuation helps convey appropriate tone
Organized thoughts are less likely to be misinterpreted
Informational vs. Advisory Language
Understanding this distinction prevents most rejections:
Informational (✅ Passes) | Advisory (❌ May Be Flagged) |
"Common symptoms include..." | "You should take this medication if..." |
"Research shows that..." | "You need to do this..." |
"Our protocol involves..." | "Do this to fix your problem..." |
"Industry standards recommend..." | "This is the right answer for you..." |
"Here's how this process works..." | "Follow these steps to treat..." |
"Studies indicate..." | "You must avoid..." |
The key difference: Information educates and informs. Advice prescribes specific actions for specific situations.
Tone and Language Tips
✅ DO:
Use "our team," "employees," "staff" to establish training context
Start with "This training covers..." or "In this module, you'll learn..."
Frame content as "here's our approach" or "here's what research shows"
Use "typically," "generally," or "in most cases" to avoid sounding prescriptive
Keep sentences clear and direct
❌ DON'T:
Use dramatic or alarmist language
Include profanity or crude terms (even in "what not to say" examples)
Write scripts that sound like personal advice or diagnosis
Quote threatening, harassing, or inappropriate language directly
Make absolute statements about health, legal, or financial matters
Medical and Healthcare Content Guidelines
Special note for healthcare, medical, and wellness training:
The AI video generation service has specific guidelines around medical content. Understanding the difference between informational content and medical advice is crucial.
What IS Allowed (Informational Content)
✅ General health education:
Anatomy and body systems
Common diseases and conditions (informational overview)
Over-the-counter medications (general information)
Hygiene and healthy lifestyle practices
Mental health awareness and resources
Medical institutions and healthcare systems
✅ Healthcare professional training:
Facility protocols and procedures
Evidence-based care standards
Patient communication techniques
Documentation and compliance requirements
Safety protocols and infection control
✅ Wellness and prevention:
Exercise and nutrition information
Stress management techniques
Sleep hygiene practices
Preventive care importance
What Gets Flagged (Medical Advice)
❌ Diagnosis and treatment:
"If you have these symptoms, you have [condition]"
"Take this medication for [specific problem]"
"This treatment will cure [condition]"
"You should see a doctor if [specific symptoms]"
❌ Prescriptive medical guidance:
Dosage recommendations
Treatment protocols presented as personal advice
Self-diagnosis guidance
Alternative to professional medical care
How to Frame Medical Content Correctly
Instead of advice, provide information:
❌ Gets flagged: "If you experience chest pain, take aspirin and call 911."
✅ Passes: "Our facility's chest pain protocol aligns with AHA guidelines. Staff members are trained to recognize symptoms and follow established response procedures."
❌ Gets flagged: "Patients with diabetes should check blood sugar three times daily and adjust insulin accordingly."
✅ Passes: "Diabetes management involves monitoring blood glucose levels. Healthcare providers work with patients to establish individualized care plans."
❌ Gets flagged: "Take 500mg of ibuprofen for headaches. This will reduce inflammation and pain."
✅ Passes: "Over-the-counter pain relievers work by reducing inflammation. Package instructions provide dosage information, and patients should consult healthcare providers for persistent symptoms."
Key Principle for Medical Content
Ask yourself: "Am I teaching general information about health/medicine, or am I telling someone what to do about their specific health situation?"
General information = Allowed
Specific advice/diagnosis/treatment = Flagged
What to Do If Your Video Is Rejected
Step 1: Review Your Script with Fresh Eyes
Look for:
Words or phrases that could be misinterpreted without context
Language that sounds prescriptive ("you should," "you must")
Direct quotes of inappropriate content (even as negative examples)
Dramatic or sensationalized tone
Topics from flagged categories
Remember: The moderator sees ONLY your script, not your full course.
Step 2: Reword Your Script
Common fixes that work:
Frame as training context:
Add: "This training covers..." or "Our team follows..."
Establishes that you're teaching, not advising
Use positive language:
Replace: "Don't do X" → "Best practice is Y"
Focus on what TO do, not what NOT to do
Soften prescriptive language:
Replace: "You must" → "Standard approach includes"
Replace: "Do this" → "This process typically involves"
Remove direct quotes:
Replace: Quoted threats/harassment → Paraphrased descriptions
Replace: "They said 'X'" → "Inappropriate language may include..."
Adjust tone:
Replace: Alarmist phrases → Neutral, professional language
Replace: Dramatic statements → Fact-based information
Step 3: Regenerate Your Video
Edit your script with the changes
Select the same (or different) avatar
Click "Generate video" again
Wait up to 10 minutes for review and generation
Most videos pass after minor wording adjustments.
Step 4: Still Getting Rejected?
If you've made multiple attempts and continue to get rejections:
Contact 7taps support:
We can review your script and course context
We can help identify specific issues
We can advocate on your behalf with the video generation service
We can suggest alternative approaches
❌ Don't repeatedly submit the same script - this can trigger account warnings. If your script keeps getting rejected, reach out to us for help.
Common Questions
Q: Why was my video rejected when I'm teaching legitimate content?
A: The moderation service only sees your script text without any context about your course or training goals. Content that's perfectly appropriate in context may look problematic in isolation. Review the "Context Problem" section above for examples and solutions.
Q: Can I appeal the rejection decision?
A: Appeals are handled through 7taps support, not directly with the video generation service. If you believe your content was incorrectly rejected, contact our support team with your script and course context. We'll review and advocate on your behalf if appropriate.
Q: How many times can I resubmit before there's a problem?
A: There's no specific limit, but repeatedly submitting content that violates policies may trigger account warnings. If you've tried 2-3 times without success, contact support rather than continuing to resubmit.
Q: Does the moderation get stricter over time?
A: Moderation policies are consistent, but the AI video generation service periodically updates their guidelines based on emerging risks and feedback. What passed before may occasionally be flagged under updated policies.
Q: Why do similar scripts get different results?
A: Automated moderation systems use pattern matching and context analysis. Small wording changes can significantly affect how content is interpreted. Additionally, manual review introduces some variability - different human moderators may interpret borderline content differently.
Q: Can I create videos about sensitive topics like mental health, harassment prevention, or safety training?
A: Yes, but framing matters enormously. Educational content about these topics is generally acceptable when presented as information and training rather than personal advice or dramatic scenarios. Focus on awareness, resources, protocols, and professional responses.
Q: What if my industry requires specific language or terminology that sounds problematic?
A: Context your terminology within professional standards. For example, instead of using clinical terms in isolation, frame them: "Medical professionals use specific terminology to ensure precise communication. These terms include..."
Q: Why can't I just explain my course context in the rejection appeal?
A: We can and do explain context to the video generation service, but their policies are designed to work at scale without requiring individual review of every course. The best approach is to make your script work in isolation while maintaining your training message.
Q: Are there topics I absolutely cannot create videos about?
A: Content involving harassment, discrimination, violence, explicit sexual content, or illegal activities is prohibited regardless of context. Educational content about preventing these things or responding to them requires very careful framing focused on professional protocols and awareness.
Related Resources
Video creation guides:
Video Cards: Add AI-Generated or Custom Videos - Complete guide to creating videos
How to manage AI videos - Optimization techniques for pronunciation and voice quality
Need help? Contact 7taps support through the Help button in your course editor or email our support team. Include your script and course context so we can provide specific guidance.
This article is part of the 7taps Help Center. For more guides on creating effective microlearning, visit our complete documentation.