Summary
If you're experiencing technical issues with 7taps, our support team may request a HAR (HTTP Archive) file. This file captures detailed network activity in your browser and helps us diagnose what's happening behind the scenes. This guide walks you through creating a HAR file in Google Chrome—the entire process takes less than 2 minutes.
When You'll Need This
Our support team will ask for a HAR file when:
Pages aren't loading correctly
Features aren't working as expected
Error messages appear without clear explanation
We need to see exactly what's happening in your browser during the issue
Important: The HAR file captures network activity, so only record while reproducing the specific issue you're reporting.
Step-by-Step Instructions
1. Open Google Chrome and Navigate to the Problem Area
Go to the specific page where you're experiencing the issue. Don't try to reproduce the problem yet—just get to the right location.
2. Open Developer Tools
Click the three-dot menu (⋮) in the upper right corner of Chrome (all the way to the right of your address bar and extension icons).
Select: More Tools → Developer Tools
Keyboard shortcut:
Mac: Option + Command + I
Windows: Ctrl + Shift + I
[Screenshot: Three-dot menu with "More Tools" expanded showing "Developer Tools" option]
3. Navigate to the Network Tab
The Developer Tools panel will open at the bottom or side of your browser window.
Look for the row of tabs at the top of this panel: Elements, Console, Sources, Network, etc.
Click the Network tab.
Can't see the Network tab? Click the double-right-arrow button (») on the right side of the tab row to reveal hidden tabs.
[Screenshot: Developer Tools panel with Network tab highlighted]
4. Enable Preserve Log
In the Network tab, check the box labeled Preserve Log.
This ensures that all activity is captured, even if the page refreshes during your testing.
[Screenshot: Network tab with "Preserve Log" checkbox checked]
5. Start Recording (If Not Already Active)
Look for a circular recording button near the top-left of the Network panel:
Red circle (🔴) = Recording is active
Black or grey circle (○) = Recording is stopped
If the circle is black or grey, click it once to start recording. It should turn red.
[Screenshot: Recording button in active (red) state]
6. Reproduce the Issue
Now perform the actions that trigger the problem you're experiencing:
Refresh the page
Click the button that's causing issues
Complete the workflow that's failing
As you work, you'll see activity being logged in the Network tab—this is normal and expected.
[Screenshot: Network tab showing logged activity]
7. Stop Recording
Once you've reproduced the issue, click the red circle (🔴) to stop recording.
8. Export the HAR File
Click the download button (↓) in the Network tab toolbar. When you hover over it, you'll see "Export HAR" appear.
[Screenshot: Download button highlighted in Network tab]
9. Save the File
A save dialog will appear:
Choose where to save the file on your computer
Give it a descriptive name (e.g.,
7taps-issue-2024-01-15.har)Keep the
.harfile extensionClick Save
[Screenshot: Save dialog window]
10. Share with Support
Attach the HAR file to your support ticket or email it to our team along with a description of the issue you were experiencing.
You can now close the Developer Tools panel—just click the X in the upper right corner of the panel.
Privacy Note
HAR files contain details about your browser activity on the recorded pages, including URLs and potentially sensitive data. We only use these files for troubleshooting your specific issue and treat them confidentially. If you're concerned about sensitive information, let us know and we can discuss alternative troubleshooting approaches.
Still Having Trouble?
If you're unable to generate a HAR file or run into any issues following these steps, just let our support team know. We'll find another way to help diagnose the problem.