If 7taps courses won't load, images are missing, or videos won't play, your company's firewall is likely blocking required domains. Share this guide with your IT team to resolve access issues.
Quick Copy: Required Domains
cdn.7taps.com
cdn1.7taps.com
7taps-public-file-storage.s3.us-east-2.amazonaws.com
*.unsplash.com
*.giphy.com
*.shutterstock.com
synthesia-ttv-data.s3-eu-west-1.amazonaws.com
synthesia-ttv-data.s3.amazonaws.com
api.synthesia.io
Protocol: HTTPS (port 443) | Connection type: Outbound only
What Each Domain Does
Core 7taps Platform
cdn.7taps.com
cdn1.7taps.com
Impact if blocked: 7taps won't work at all
Visual Content Libraries
*.unsplash.com
Impact if blocked: Can't add stock photos
*.giphy.com
Impact if blocked: Can't add GIFs
*.shutterstock.com
Impact if blocked: Can't access Shutterstock media
AI Video Generation (Synthesia)
synthesia-ttv-data.s3-eu-west-1.amazonaws.com
synthesia-ttv-data.s3.amazonaws.com
api.synthesia.io
Impact if blocked: AI videos won't generate or play
File Storage
7taps-public-file-storage.s3.us-east-2.amazonaws.com
Impact if blocked: Uploaded files won't display
Email Template for IT
Subject: Allow-List Request for 7taps Learning Platform
Hi [IT Team],
Please add these domains to our network allow-list for our 7taps learning platform:
Core Platform:
cdn.7taps.com
cdn1.7taps.com
Media Libraries:
*.unsplash.com
*.giphy.com
*.shutterstock.com
AI Video (Synthesia):
synthesia-ttv-data.s3-eu-west-1.amazonaws.com
synthesia-ttv-data.s3.amazonaws.com
api.synthesia.io
File Storage:
7taps-public-file-storage.s3.us-east-2.amazonaws.com
Technical details:
Protocol: HTTPS (port 443)
Connection type: Outbound only
All connections are encrypted
Let me know if you need additional information.
Thanks,
[Your Name]
Testing After Allow-List Update
Open any 7taps course
Try adding an image from Unsplash
Try adding a GIF from Giphy
Upload a custom image and verify it displays
Create a Synthesia video card (if applicable)
If any step fails, the corresponding domain may still be blocked.
Common Questions
Q: Can I add only some domains?
A: Yes, but functionality will be limited:
Minimum required:
cdn.7taps.com
cdn1.7taps.com
Without media library domains (Unsplash, Giphy, Shutterstock), creators can upload their own images but can't use built-in search. Without Synthesia domains, AI video won't work.
Q: Why wildcard domains like *.unsplash.com?
A: Media services use multiple subdomains (images1.unsplash.com, images2.unsplash.com, etc.). The wildcard (*) ensures all variations work without constant IT updates.
Q: We don't use Synthesia Video Cards. Do we need those domains?
A: No. Skip the three Synthesia domains if you don't use AI video generation.
Q: What if IT won't allow Amazon S3 domains?
A: These are specific S3 bucket endpoints for 7taps content only - not blanket AWS access. Share this with your IT team:
Specific bucket paths, not general S3 access
Read-only access for content delivery
No write permissions granted
Q: Images are missing but courses load. What's blocked?
A: Check in order:
Custom uploaded images missing → 7taps-public-file-storage.s3.us-east-2.amazonaws.com
Stock photos won't load → *.unsplash.com or *.shutterstock.com
GIFs won't display → *.giphy.com
Still Having Issues?
After IT has updated the allow-list:
Clear browser cache and reload
Try a different browser
Test on mobile data to confirm it's network-related
Verify with IT that changes were applied
Contact Support
If issues persist after confirming domains are allowed:
Email: support@7taps.com
Subject: "Network Access Issues - [Your Company Name]"
Include:
Specific error messages or symptoms
Screenshots of issues
Confirmation IT has added domains to allow-list
Browser and device information
Enterprise Onboarding Checklist
Before launching 7taps:
✅ Share this article with IT at project start
✅ Request allow-list updates before rollout
✅ Test on corporate network with pilot group
✅ Document IT contact for implementation
During rollout:
✅ Test with small group first
✅ Have IT contact available for quick resolution
✅ Communicate backup access options to learners
A few minutes of IT coordination prevents hours of troubleshooting later.
Need IT support? Email support@7taps.com and we can join technical calls with your IT team.