Table of Contents
What is a Role-Play Card?
A Role-Play Card allows learners to watch a short dialogue between two AI characters — each delivering one line — that demonstrates a workplace scenario, conversation, or situation. Learners must watch both character videos in full before they can engage with the interactive element, such as a quiz to test understanding, a poll to gather opinions, an open-ended question for reflection, or explanatory text highlighting key takeaways.
Try it yourself: See a Role-Play card in action
This card type helps learners absorb information more effectively by showing realistic conversations rather than just describing concepts. The immediate follow-up activity reinforces learning through retrieval practice and application.
When to Use Role-Play Cards
Role-Play Cards work best when you want learners to:
Observe workplace interactions before practicing themselves
See communication techniques in action (de-escalation, active listening, objection handling)
Understand nuanced scenarios where tone and dialogue matter
Practice decision-making based on realistic situations
Reflect on best practices demonstrated through conversation
Perfect for: Sales training, customer service, leadership development, healthcare, HR and compliance.
Creating Your Role-Play Card
Step 1: Add the Role-Play Card to Your Course
Open your course in edit mode
Click the + Add Card button
Select Role-Play from the card type menu
You'll see two avatar placeholders labeled "Add script"
Step 2: Choose Your Post-Dialogue Element
After adding a Role-Play Card, choose what appears after the dialogue:
Quiz - Test understanding with multiple-choice questions
Poll - Gather learner opinions or preferences
Form - Ask an open-ended question for text responses
Text - Display key takeaways or highlight important points
Select the option that best matches your learning objective, then click Continue.
Step 3: Configure Your Chosen Element
If you chose Quiz:
Enter your question
Add 2-5 answer options
Mark the correct answer(s) with the green checkmark
Optional: Add feedback comments for each answer
Access additional settings via the gear icon: multiple correct answers, per-answer feedback, require correct answers to progress
If you chose Poll:
Enter your poll question
Add 2-5 options
Choose poll type via the gear icon: Standard (individual responses visible) or Anonymous (aggregate only)
If you chose Form: Enter your open-ended question. Learners type free-text responses, viewable in course analytics. Learners can re-submit freely — the most recent response is what gets recorded.
If you chose Text: Enter text to highlight important details from the dialogue. No learner interaction required.
Step 4: Write Your Character Scripts
For Character 1 (Left):
Click "Add script" under the first avatar
Type your dialogue (up to 700 characters)
Choose your avatar from the available options
Select a voice — hover over any voice and click Preview to hear a short sample before generating
For Character 2 (Right): Repeat the same steps for the responding character.
💡 The dialogue alternates between characters automatically. Write natural conversation with realistic back-and-forth exchanges.
Step 5: Preview and Publish
Click the preview button to see the learner experience
Watch the dialogue play through
Test the interactive element
Make adjustments as needed
Save your card
Choosing Your Post-Dialogue Element
Use Quiz when you want to:
Test comprehension of the dialogue content
Provide immediate feedback on learner choices
Gate progression until learners understand the content
Example: After showing a sales objection-handling conversation, ask "Which technique did the salesperson use to address the price concern?"
Use Poll when you want to:
Gather learner opinions or preferences
Create discussion opportunities (learners see how others voted)
Gauge confidence or comfort levels with the scenario
Example: After a difficult feedback conversation, ask "Which approach would you feel most comfortable using with your team?"
Use Form (open-ended) when you want to:
Prompt deep reflection on the scenario
Collect diverse responses for discussion or analysis
Document learner insights and applications
Example: After a patient communication scenario, ask "How would you handle this situation with your own patients?"
Use Text when you want to:
Highlight key takeaways from the dialogue without testing
Summarize important points demonstrated in the conversation
Keep the learning flow smooth without requiring interaction
Configuration Settings
Avatar Selection
Choose from 17+ diverse AI avatars representing different ages, ethnicities, and professional appearances
Select avatars that match your scenario context
Consider diversity to reflect your learner population
Voice Options
Automatic Detection: The system automatically detects your script language and suggests appropriate voices. Supports 40+ languages.
Manual Selection: Override automatic detection to choose specific voice styles — Professional, Friendly, Natural, Reassuring, Announcer — available in multiple language variants.
Hover over any voice and click Preview to hear a short sample before generating — so you can find the right tone without committing to a full render.
Accessibility
Role-play cards include the same accessibility options as video cards, accessible via the CC button on each character's video.
Auto-subtitles — automatically generated and synced. To edit, click the CC button, select Auto-subtitles, click any word to correct it, then save — timing is preserved.
Closed Captions — a separate white text overlay for accessibility. Toggle on in the Accessibility menu and enter caption text manually.
Quiz-Specific Settings
Access via the gear icon on your quiz:
Multiple Correct Answers — useful for scenarios with multiple valid approaches
Multiple Comments — add unique feedback for each answer option
Require Correct Answers — course-wide setting; find in course settings, not individual card settings
Poll-Specific Settings
Standard Poll: You see individual learner responses; learners see how others voted after they vote.
Anonymous Poll: You only see aggregate percentages. Best for sensitive topics. Cannot be changed after creation.
Best Practices for Effective Role-Plays
Writing Compelling Dialogue
Keep it concise: 700 characters per character — focus on one key learning point
Make it realistic: Use natural language with realistic hesitations or objections
Show, don't tell: Demonstrate techniques through dialogue rather than explaining them
Create clear contrasts: If showing good vs. poor technique, make the difference obvious
Managing the 700-Character Limit
If you're consistently hitting the limit: remove filler words, use contractions, focus only on the teaching moment. If you need more space, break the scenario into 2-3 role-play cards in sequence with text cards for context.
Quick Reference: Post-Dialogue Options
Element | Best For | You See in Analytics |
Quiz | Testing comprehension, providing feedback | Individual responses, correct/incorrect, answers chosen |
Poll | Gathering opinions, creating discussion | Individual (standard) or aggregate only (anonymous) |
Form | Deep reflection, documenting insights | All written responses |
Text | Highlighting key points, summarizing | No interaction tracked |
Common Questions & Troubleshooting
Q: Can learners skip the role-play dialogue?
No. Learners must watch both character videos completely before engaging with the post-dialogue element or moving to the next card.
Q: How many answer options can I add?
Maximum 5 options for both Quiz and Poll elements.
Q: Can I add more than two characters?
No — role-play cards are limited to exactly two AI characters by design. If you need more perspectives, create multiple role-play cards in sequence, or use a text card to add additional context.
Q: Can I use my own video instead of AI characters?
No. Use a standard Video Card instead (which allows custom video uploads), followed by a separate Quiz, Poll, or Form card.
Q: How do I edit the dialogue after creating the card?
Click on the card in edit mode → click Edit on either character's avatar → modify the script, avatar, or voice → changes save automatically. Note: changing the post-dialogue element type requires deleting and recreating the card.
Q: What are the limits on the Free Plan?
Free Plan: 5 AI-generated video cards per course total (includes both Role-Play cards and Video cards using text-to-video). Enterprise: unlimited.
Q: Can learners control video playback speed?
Yes — 1x, 1.5x, or 2x. Learners cannot manually scrub through or skip ahead; they must watch from beginning to end.
Q: Can I create a longer back-and-forth conversation between the two characters?
No — each role-play card contains one exchange: one line per character. If your scenario requires extended dialogue, consider recording it as a custom video and using a Video card instead.
Use Cases by Function
Sales Training
Objection handling, discovery calls, closing techniques
Customer Service
De-escalation, complex problem-solving, handling complaints
Leadership & Management
Giving constructive feedback, coaching conversations, difficult conversations
Healthcare
Patient communication, bedside manner, family discussions
HR & Compliance
Workplace conflict, policy application, interview scenarios
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