Table of Contents
What is a Role-Play Card?
A Role-Play Card allows learners to watch a short dialogue between two AI characters that demonstrates workplace scenarios, conversations, or situations. Learners must watch both character videos in full before they can engage with the interactive element, such as a quiz to test understanding, a poll to gather opinions, an open-ended question for reflection, or explanatory text highlighting key takeaways.
Try it yourself: See a Role-Play card in action
This card type helps learners absorb information more effectively by showing realistic conversations rather than just describing concepts. The immediate follow-up activity reinforces learning through retrieval practice and application.
When to Use Role-Play Cards
Role-Play Cards work best when you want learners to:
Observe workplace interactions before practicing themselves (customer conversations, feedback delivery, conflict resolution)
See communication techniques in action (de-escalation, active listening, objection handling)
Understand nuanced scenarios where tone and dialogue matter (sensitive HR conversations, patient interactions, sales negotiations)
Practice decision-making based on realistic situations (choosing the best response, identifying approaches)
Reflect on best practices demonstrated through conversation (leadership coaching, mentoring examples)
Perfect for:
Sales training (objection handling, discovery calls, closing techniques)
Customer service (difficult customer scenarios, complaint resolution)
Leadership development (giving feedback, coaching conversations, delegation)
Healthcare (patient communication, bedside manner, family discussions)
HR and compliance (workplace scenarios, policy application, conflict resolution)
Creating Your Role-Play Card
Step 1: Add the Role-Play Card to Your Course
Open your course in edit mode
Click the + Add Card button
Select Role-Play from the card type menu
You'll see two avatar placeholders labeled "Add script"
Step 2: Choose Your Post-Dialogue Element
After adding a Role-Play Card, you'll see a Settings panel asking you to choose what appears after the dialogue:
Four options available:
Quiz - Test understanding with multiple-choice questions
Poll - Gather learner opinions or preferences
Form - Ask an open-ended question for text responses
Text - Display key takeaways or highlight important points from the dialogue
Select the option that best matches your learning objective, then click Continue.
Step 3: Configure Your Chosen Element
If you chose Quiz:
Enter your question (e.g., "Which approach did the speaker use?")
Add 2-5 answer options
Mark the correct answer(s) with the green checkmark
Optional: Add feedback comments for each answer
Access additional settings via the gear icon (to the lower left of the card):
Enable multiple correct answers
Add feedback to all answers
Require correct answers to progress (course-wide setting)
If you chose Poll:
Enter your poll question
Add 2-5 options
Choose poll type via the gear icon:
Standard poll: You can view individual learner responses
Anonymous poll: You only see aggregate data
If you chose Form:
Enter your open-ended question
The instruction text appears by default: "This is where your learners will type their responses. Once submitted, a response cannot be edited."
Learners type free-text responses
View all responses in course analytics
If you chose Text:
Enter text to highlight important details from the dialogue
Use this to reinforce key learning points
No learner interaction required—they simply read and move forward
Step 4: Write Your Character Scripts
For Character 1 (Left):
Click "Add script" under the first avatar
Type your dialogue (up to 700 characters)
The character limit counter shows remaining space
Choose your avatar from the available options
Select a voice (automatic detection based on your script language, or choose manually)
For Character 2 (Right):
Click "Add script" under the second avatar
Type the responding dialogue (up to 700 characters)
Select avatar and voice
💡 Pro Tip: The dialogue alternates between characters automatically from character 1 to character 2. Write natural conversation with realistic back-and-forth exchanges.
Step 5: Preview and Publish
Click the preview button to see the learner experience
Watch the dialogue play through
Test the interactive element
Make adjustments as needed
Save your card
Choosing Your Post-Dialogue Element
"Which element should I use after my role-play dialogue?"
The right choice depends on your learning objective:
Use Quiz when you want to:
✅ Test comprehension of the dialogue content
✅ Assess whether learners can identify correct approaches or techniques
✅ Verify understanding of specific concepts demonstrated
✅ Provide immediate feedback on learner choices
✅ Gate progression until learners understand the content
Example: After showing a sales objection-handling conversation, ask "Which technique did the salesperson use to address the price concern?"
Use Poll when you want to:
✅ Gather learner opinions or preferences
✅ Encourage reflection on different approaches shown
✅ Create discussion opportunities (learners see how others voted)
✅ Gauge confidence or comfort levels with the scenario
✅ Collect feedback on the training itself
Example: After a difficult feedback conversation, ask "Which approach would you feel most comfortable using with your team?"
Use Form (open-ended) when you want to:
✅ Prompt deep reflection on the scenario
✅ Encourage learners to articulate their thinking in their own words
✅ Collect diverse responses for discussion or analysis
✅ Practice written communication skills
✅ Document learner insights and applications
Example: After a patient communication scenario, ask "How would you handle this situation with your own patients? Describe your approach."
Use Text when you want to:
✅ Highlight key takeaways from the dialogue without testing
✅ Provide additional context or explanation
✅ Summarize important points demonstrated in the conversation
✅ Offer next steps or resources
✅ Keep the learning flow smooth without requiring interaction
Example: After a conflict resolution dialogue, display text that says: "Notice how the manager acknowledged emotions first before addressing the issue. This reduces defensiveness and opens dialogue."
Configuration Settings
Avatar Selection
Choose from 17+ diverse AI avatars representing different ages, ethnicities, and professional appearances
Select avatars that match your scenario context (customer service, healthcare, corporate, etc.)
Consider avatar diversity to reflect your learner population
Voice Options
Automatic Detection:
The system automatically detects your script language and suggests appropriate voices
Supports 40+ languages
Manual Selection:
Override automatic detection to choose specific voice styles:
Professional
Friendly
Natural
Reassuring
Announcer
Available in multiple language variants (US English, UK English, Canadian English, etc.)
Quiz-Specific Settings
Access via the gear icon on your quiz:
Multiple Correct Answers:
Toggle ON to allow more than one correct answer
Useful for scenarios with multiple valid approaches
Learners must select all correct options
Multiple Comments:
Toggle ON to add unique feedback for each answer option
Provides targeted guidance based on learner choices
Helps explain why answers are correct or incorrect
Require Correct Answers (Course-Wide Setting):
When enabled, learners must answer quizzes and role-play cards correctly to progress
Applies to all quiz and role-play cards in the course
Find this in course settings, not individual card settings
Poll-Specific Settings
Poll Type (cannot be changed after creation):
Standard Poll:
You see individual learner responses
Learners can see how others voted (after they vote)
Best for discussion starters and preference gathering
Anonymous Poll:
You only see aggregate percentages
Learner names aren't attached to responses
Best for sensitive topics or honest feedback
Best Practices for Effective Role-Plays
Writing Compelling Dialogue
Keep it concise:
Maximum 700 characters per character gives you about 100-120 words each
Focus on one key learning point per role-play
Cut unnecessary pleasantries—get to the teaching moment quickly
Make it realistic:
Use natural language and conversational tone
Include realistic hesitations, questions, or objections
Avoid overly scripted or formal language unless appropriate to your context
Show, don't tell:
Demonstrate techniques through the dialogue rather than explaining them
Let the conversation reveal best practices naturally
Use the post-dialogue element to reinforce what was demonstrated
Create clear contrasts:
If showing good vs. poor technique, make the difference obvious
Use the dialogue to set up your quiz or poll question naturally
End at a decision point if you want learners to choose what happens next
Choosing the Right Follow-Up
Match your objective:
Learning new concepts? → Use Quiz to verify understanding
Practicing decision-making? → Use Quiz with scenario-based questions
Exploring preferences? → Use Poll to gather opinions
Encouraging deep thinking? → Use Form for open-ended reflection
Reinforcing key points? → Use Text to highlight takeaways
Consider your audience:
New learners benefit from quizzes with feedback
Experienced learners appreciate polls that respect their expertise
Reflective learners engage well with open-ended forms
Time-pressed learners prefer quick polls or text summaries
Managing the 700-Character Limit
Strategies for staying within limits:
Write your dialogue in a text editor first and check the count
Focus on a single conversation moment, not an entire interaction
Use contractions naturally (you're, we'll, that's)
Remove filler words and redundancy
Break complex scenarios into multiple role-play cards if needed
If you're over the limit:
Identify your core teaching moment and cut everything else
Move context or setup information to a text card before the role-play
Use the post-dialogue text element to add details if needed
Consider whether you're trying to teach too much in one card
Quick Reference: Post-Dialogue Options
Element | Best For | Learner Experience | You See in Analytics | Max Options |
Quiz | Testing comprehension, assessing understanding, providing feedback | Choose from multiple options, receive immediate feedback | Individual responses, correct/incorrect, which answers chosen | 5 |
Poll | Gathering opinions, gauging preferences, creating discussion | Vote on options, see how others voted | Individual responses (standard) or aggregate only (anonymous) | 5 |
Form | Deep reflection, written practice, documenting insights | Type free-text response, submit once | All written responses | N/A |
Text | Highlighting key points, providing context, summarizing | Read and continue | No interaction tracked | N/A |
Common Questions & Troubleshooting
Q: Can learners skip the role-play dialogue?
No. Learners must watch both character videos completely before they can interact with the post-dialogue element (quiz, poll, form, or text) or move to the next card. This ensures they receive the full learning experience you've designed.
What this means for your design:
The dialogue is the primary teaching tool—design it to convey all critical information
Learners will engage with the full scenario, so make every line count
Keep scripts focused and concise to respect learner time
The post-dialogue element reinforces what was demonstrated in the videos
Q: How many answer options can I add to the post-dialogue quiz or poll?
Maximum 5 options for both Quiz and Poll elements.
This constraint encourages you to:
Focus on the most important choices or distinctions
Avoid overwhelming learners with too many options
Create clear, meaningful differences between answers
If you need more differentiation:
Break the topic into multiple role-play cards, each focusing on a specific aspect
Use more precise answer wording to capture nuance within 5 options
Consider whether all your options are truly necessary—quality over quantity
Q: Can I add more than two characters to a role-play?
No, role-play cards are limited to exactly two AI characters. This is by design to keep scenarios focused and manageable.
Workarounds if you need more perspectives:
Create multiple role-play cards showing different pairs of characters discussing the same scenario
Use one character to represent multiple viewpoints (e.g., "As your manager, I think..." then "Your colleague mentioned...")
Have one character reference others ("The team discussed three approaches...")
Use a text card before or after to provide additional context from other stakeholders
Q: Can I use my own video instead of AI characters?
No, role-play cards must use the AI-generated avatars. You cannot upload custom video files.
If you need to use your own video:
Use a standard Video Card instead (which allows custom video uploads)
Follow the video with a Quiz, Poll, or Form card separately
The role-play card is specifically designed for AI-generated dialogue scenarios
Why use role-play cards instead of custom video?
Create content in minutes vs. hours of filming and editing
Easily update scripts without re-filming
Consistent visual quality and avatars
No camera equipment or video editing skills needed
Multilingual voice options automatically available
Q: How do I edit the dialogue after creating the card?
You can edit scripts at any time:
Open your course in edit mode
Click on the role-play card
Click on either character's avatar
Modify the script text (staying within 700 characters)
Change avatar or voice if desired
Changes save automatically
Preview to verify
Note: If you want to change the post-dialogue element type (Quiz → Poll, for example), you'll need to delete and recreate the card. So choose carefully during initial setup.
Q: What are the limits to role-play cards on the Free Plan?
Free Plan:
5 AI-generated video cards per course total
This includes Role-Play cards and Video cards using text-to-video
All other features (quiz, poll, form options) work the same
Once you hit 5 AI-generated video cards in a course, you'll need to upgrade or use alternative card types
Enterprise Plan:
Unlimited AI-generated cards across all courses
No restrictions on role-play cards
All features fully available
Planning tip: If you're on the Free plan, prioritize your role-play cards for the most impactful learning moments where seeing a dialogue adds significant value over text explanations.
Q: Can learners control video playback speed?
Yes—learners can adjust playback speed using the video controls at the bottom of each character video. Available speeds are:
1x (normal speed)
1.5x (50% faster)
2x (double speed)
Important limitation: Learners cannot manually scrub through the video (drag the progress bar to skip ahead). They must watch from beginning to end, though they can choose their preferred speed.
Q: Can learners pause or rewind the videos?
Learners can pause the videos at any time, but they cannot:
Manually scrub through the timeline (drag the progress indicator)
Skip ahead to specific timestamps
Rewind to previous sections
Once paused, learners can only resume from where they stopped. This ensures they watch the full dialogue in sequence while still allowing them to take breaks if needed.
Design tip: Structure your dialogue so the teaching flow makes sense in a linear progression. Avoid requiring learners to "go back" to reference earlier points—instead, reinforce key concepts as you progress through the conversation.
Q: My script keeps getting cut off. How can I fit more content?
If you're consistently hitting the 700-character limit:
Short-term fixes:
Remove unnecessary filler words
Use contractions (you're, we'll, can't)
Cut redundant phrases
Focus only on the teaching moment
Better approach:
You might be trying to teach too much in one card
Break complex scenarios into 2-3 role-play cards in sequence
Use a text card before the role-play to set context
Save detailed explanations for a text card after the role-play
Remember: Microlearning works best when each card has one clear learning objective. If you need 1,400+ characters to convey your point, consider whether you're actually addressing two different learning points that should be separated.
Use Cases by Function
Sales Training
Objection Handling:
Show a prospect raising a price objection
Demonstrate how to acknowledge, reframe, and provide value
Follow with quiz: "Which technique did the salesperson use first?"
Discovery Calls:
Model effective questioning techniques
Show active listening and note-taking references
Follow with poll: "Which question yielded the most valuable insight?"
Closing Techniques:
Demonstrate trial closes and reading buying signals
Show handling last-minute hesitations
Follow with form: "How would you adapt this approach for your top account?"
Customer Service
De-escalation:
Show an angry customer expressing frustration
Demonstrate empathy, acknowledgment, and solution-focus
Follow with quiz: "What did the agent do to reduce the customer's anger?"
Complex Problem-Solving:
Show a multi-step troubleshooting conversation
Demonstrate managing customer expectations
Follow with poll: "Which part of the process is most challenging for you?"
Feedback and Complaints:
Model receiving negative feedback professionally
Show turning complaints into opportunities
Follow with form: "Describe a recent complaint you handled. What would you do differently now?"
Leadership & Management
Giving Constructive Feedback:
Show a manager delivering performance feedback
Demonstrate the SBI model (Situation-Behavior-Impact) in action
Follow with quiz: "Identify which feedback element the manager used first"
Coaching Conversations:
Model asking powerful questions vs. giving advice
Show holding space for employee problem-solving
Follow with poll: "How often do you use coaching questions vs. directive guidance?"
Difficult Conversations:
Show addressing performance issues with empathy
Demonstrate balancing accountability with support
Follow with form: "What makes difficult conversations challenging for you?"
Healthcare
Patient Communication:
Show explaining a diagnosis with appropriate language
Demonstrate checking for understanding
Follow with quiz: "How did the provider confirm patient comprehension?"
Bedside Manner:
Model empathetic responses to patient concerns
Show active listening and validation
Follow with poll: "Which response technique would work best in your unit?"
Family Discussions:
Show delivering difficult news with compassion
Demonstrate handling family emotions
Follow with text: "Key elements: privacy, preparation, empathy, and partnership"
HR & Compliance
Workplace Conflict:
Show two colleagues disagreeing about project approach
Demonstrate healthy conflict resolution steps
Follow with quiz: "What should the manager do first?"
Policy Application:
Model explaining a policy change to an employee
Show handling pushback and questions
Follow with poll: "How confident are you explaining this policy to your team?"
Interview Scenarios:
Show appropriate vs. inappropriate interview questions
Demonstrate legal and effective interviewing
Follow with quiz: "Which question should not be asked in interviews?"
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